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Technological evolution has transformed the way customers and companies interact with each other, making communication faster and better quality, saving time and resources, and allowing customer service to be provided 24 hours a day, 7 days a week.

Many businesses have seen an expansion into other ...

We share tips here on the blog every day to improve the quality of your support, and today we're highlighting the main customer service mistakes that harm your business' reputation.

Then keep reading and avoid a lot of headaches.

One way to ensure exceptional service is to use a digital PABX ...

Check out some content on this subject through the content below:

Chatbots: how to generate leads using them –
The chatbot in customer loyalty –
Do chatbots really generate engagement?
4. Integrate channels
Integrating with other channels increases the agility of service, in addition to ...

As the author says, “AI is for everyone” and you will see how through the 250 pages written by her.

Consultant, speaker, author of best-sellers such as “Marketing in the Digital Age”, “Educating: The Digital Evolution (R) in Education”, and “You, Me and Robots”.

When it comes to innovation ...

In recent years, the use of WhatsApp has become indispensable for companies – especially those that want to offer a direct and effective channel for communication with customers.

In Brazil, 147 million people use WhatsApp – which corresponds to 99% of Brazilians online. This data reinforces the ...

In today’s competitive business world, where customer experience is crucial, efficient customer service is extremely necessary. However, customer service issues can arise, negatively impacting the customer experience and, consequently, damaging the company’s reputation.

This article explores key ...

Temu’s arrival in Brazil poses a significant threat to already established e-commerce companies.

Shopee, Shein and Amazon are now facing a new competitor that not only offers lower prices but also an attractive and efficient shopping experience.

Thus, increased competition forces these giants to ...

The implementation of Digisac significantly reduced the number of phone calls, from 20 to just 5 per day.

This is because most of the services were transferred to WhatsApp, a faster and more convenient channel.

Digisac provided detailed data on services, thus allowing ABC Soluções to measure ...

To start integrating Telegram into your sales strategy, follow these steps:

If you don’t already have an account, create one on Telegram and familiarize yourself with the platform. Then, explore the different features available and think about how they can be applied to your sales strategy.

2 ...

Meta, the company responsible for platforms such as Instagram and Facebook, announced the closure of Meta Spark, one of the main tools for creating augmented reality (AR) filters on Instagram and Facebook.

Therefore, the platform will be discontinued on January 14, 2025, as part of an internal ...