Explore the capabilities of the services
Evaluate artificial intelligence and NLP (natural language processing). Make sure that the AI can understand and process natural language queries.
If your audience speaks multiple languages, make sure the service can recognize them.
Determine what kind of personalization you need and choose a service that allows you to customize the chatbot to suit your business needs.
Explore the service's ability to analyze user interactions and the ability to test the bot and improve its responses.
Estimate the cost
Compare the cost of different services and their pricing plans. Consider not only the launch cost, but also long-term costs like additional features.
Evaluate the service during the free period or demo.
Check out the support and community
It will be a plus if the company has training documentation on the chatbot and training materials. This will help to facilitate the implementation process.
An active community of users and developers can also be a source of support. Consider how actively the service communicates features across different channels.
4 Tips on AI Bot from the Implementation Team
Add a human touch. No one likes to talk to bots that sound like list of albania phone number machines. Even if the bot is answering serious questions, try to avoid jargon and complex constructions. Make the bot sound friendly and accessible so that users feel like they are talking to an assistant.
Redirect difficult conversations to humans. Our bot won't be able to answer all questions, and that's okay. Make sure that when a request stumps your bot, it transfers the question to a human expert.
Simulate realistic human conversations. Dialogue is more than just questions and answers. Create a chatbot that can carry on a conversation out of politeness and even crack a joke. The idea is to simulate real human communication.
Remember: support cannot be built with a single tool. To consistently improve customer experience and increase loyalty , you need a comprehensive support strategy.
We will help you set up support mechanics for your tasks.
Our experts from the growth team will analyze your support team processes and offer mechanics for multiple growth.
Sign up for a consultationWhen we first started experimenting with inbound funnels, we quickly realized that one of the key features for us would be lead scoring. This tool allows for more accurate and faster segmentation, which increases sales efficiency.
That’s why, together with Vadim Smirnov *, Dashly product manager, we decided to tell you more about this.
Why Scoring Is So Important
Lead scoring is the process of evaluating potential customers based on selected criteria to determine their readiness to purchase and the likelihood of a successful transaction. Key benefits of scoring include:
Prioritization and resource savingScoring highlights high-potential leads, allowing teams to focus on the most promising clients, saving time and effort.
Scoring also helps grow more targeted traffic in acquisition channels. You can scale traffic using lookalike audiences based on the characteristics of the most targeted leads.
Segmentation and personalizationScoring allows you to divide the flow of leads into groups and increases sales efficiency by focusing on the most targeted requests.