Service Amazon places a strong emphasis on after-sales service, with a reputation for excellent customer service. The company’s return policy, along with its customer service team, ensures that customers have a positive experience even after purchase. Amazon’s commitment to customer satisfaction extends to digital products and services, with robust support for AWS customers, Kindle users, and other digital services. This dedication to service strengthens customer loyalty and enhances Amazon’s brand image.
Supporting Activities in Amazon Value Chain Analysis Amazon’s support activities, which include albania mobile phone number list procurement, technology development, human resources, and infrastructure, form the backbone for its primary functions. These areas enable Amazon to maintain operational excellence, foster innovation, and maintain its customer-centric approach, all of which contribute to its competitive advantage. Procurement Amazon’s sourcing strategy focuses on sourcing high-quality products and services at competitive prices. The company has built long-term relationships with suppliers, allowing it to negotiate favorable terms.
Amazon partners with third-party sellers through its marketplace platform, expanding its product offerings and reducing inventory costs. This combination of direct sourcing and marketplace sellers gives Amazon flexibility and a wide selection for its customers. Technological development Technology is at the heart of Amazon’s business model . The company continually invests in research and development, resulting in innovations that drive operations and improve the customer experience.