Calculation examples Let's look at some whatsapp number australia examples for better understanding. Let's assume that a company conducted a survey among customers. The results of the survey are as follows: people rated it , people rated it , people rated it , people rated it , people rated it To calculate CSat, we need to add up the number of positive ratings ( and ), which is + = Then we divide this number by the total number of ratings (The indicator for the company is %.
General methodology To obtain accurate information, it is important to organize the survey correctly. Here are some recommendations: Use simple and clear questions. Ensure the anonymity of respondents. Place a survey on your website, connect a chatbot, or use specialized programs to automate data collection. Preparation for the event Includes several important stages. First, it is necessary to determine the purpose of the survey and the target audience. This will help formulate questions so that they are as relevant and understandable to respondents as possible.