Calendars
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To ensure that customers from different usa phone list time zones receive calls only at a time convenient for them, the system automatically analyzes the time zone of each customer's phone number and adjusts the call time accordingly. This approach helps avoid calls at inconvenient times, such as at night.
IVR
Scenario selection plays a key role in creating reports for your customized project.
The "Robot Call" scenario is set as a standard option, but its parameters can be adjusted in the corresponding section of the "Settings" → "Scenarios" menu.
Using the selected scenario is necessary to generate reports and activate certain actions when the client interacts with a specific button.
Let's imagine that your business is a beauty salon and you want to notify your customers about new offers through a mass call on behalf of a robot. Your goal is to redirect customers interested in these services to an administrator for further registration.
After the mailing is completed, it is important to analyze the results: how many clients read the information to the end, how many were not interested in the offer, and how many of them expressed a desire to use new services.
For successful setup you will need the following:
activate the first button to listen to information about special offers by assigning the click action to play an audio file with information about promotions;
the second button should be configured to redirect the client for recording by selecting the transfer option to the administrator's number;
If the client interrupts listening, this should be recorded by selecting the appropriate script result.
By analyzing the report on the results of mass calling, you will be able to evaluate the audience activity, the effectiveness of information and the success in attracting clients to services.
Audio clip. Select an audio clip to play immediately after answering the call. The selected audio clip must be at least five seconds long.
Speech recognition. The robot's system analyzes the words spoken by the client, comparing them with pre-prepared response options within the settings.
For example, you can set up sending SMS as a reaction to affirmative responses from the client, such as "yes", "let's", "can", "uh-huh", "sure", "let's". If the system catches one of these expressions in the client's feedback, it will automatically send a pre-prepared text message to him.
Creating a Calling Campaign in the Program
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Configure the actions that are activated when the user clicks on the button. Possible settings include:
If you want the call to be redirected to a specific operator or group, set the appropriate option;
To forward a call to another pre-defined number, select the function transfer to an external number;
setting up sending a text message to the client with a preset text;
option to immediately end a conversation or end it with the transmission of an audio message;
If the client interrupts listening to the audio before it is finished, the moment will be marked with a special flag.
When a customer listens to the audio clip until the end but does not perform the suggested action, the “No Action” status is activated:
If the user does not press the button within 10 seconds after being prompted to perform an action, the system recognizes this as a lack of response;
If the voice command recognition function is set up and there is no voice response within the time set in the "Wait for response" parameter, the same setting will be applied.