What is an AI chatbot? A thorough explanation of its business benefits and how to use it!

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The use of AI (artificial intelligence) plays an important role in improving customer experience and streamlining operations.

Particularly in the field of customer support, functions known as chatbots are using AI to evolve from simple automated response systems into advanced tools that can respond to complex customer needs.

In this article, we will take a closer look at the basic concepts of chile number data chatbots, their benefits, and how to create a chatbot using AI.

table of contents

1.What is a chatbot?
What is a chatbot?
Benefits of using chatbots
2.AI-powered chatbots
Benefits of AI Chatbots
Getting ready to create an AI chatbot
3.How to create an AI chatbot
About Chatsimple
Knowledge base integration
Create an AI chatbot with Chatsimple
4.summary
What is a chatbot?
What is a chatbot?
" Chatbot " is a combination of the words "chat" and "robot," and refers to a program that converses with users through text or voice.

If you are reading this article, you may have seen or used a feature on a company's website or an e-commerce site that displays a message such as "Do you have any questions?" and when you click on it, a chat screen opens.

There are two main types of chatbots: "rule-based (scenario)" chatbots, in which a sequence of questions and corresponding answers is set in advance, and "AI (machine learning)" chatbots, which use AI to understand context and conduct more natural conversations.