We will compare the prices of both tools, Callbell and Kommo, so that you can make a decision based on the current situation of your business and choose the tool that suits you best.
Callbell
As you know, Callbell is a SAS company that offers an integrated and viber database feature-rich platform for sales and support teams. Highlights include advanced statistics, a sales funnel, built-in CRM, an advanced chatbot builder, ChatGPT integration, and much more.
This company, apart from offering a wide range of services, also has a dedicated support team that helps customers resolve any issues related to their account. It offers frequent tool training and constant updates.
The plans offered by Callbell are as follows:
Multi-agent chat
This plan was created for small to medium businesses with a few agents who receive a moderate number of messages per month. This plan offers a chat management module, Facebook Messenger, Telegram, and a mobile app for $15 per month per agent.
Additionally, if you want to add WhatsApp and Instagram services to your account, it costs $22 for Instagram and $55 for WhatsApp per month, but it should be noted that this is a one-time cost, not a cost per agent.
It also offers an advanced chatbot creation module for $66 per month and $22 for adding an additional account on each existing communication channel.
Multi-agent plus chat
This plan includes everything the regular Multi-Agent plan offers, but adds the bonus of dedicated support, advanced statistics, API and integrations, and verified WhatsApp request.
Please note that for this plan you also need to pay extra for WhatsApp, Instagram, Chatbot module and additional accounts (only if you want to add them).
Kommo
The plans offered by Kommo are as follows:
Basic
Within this plan, Kommo offers us 3 main functions of this account model, you must take into account that the price of 15 USD is per user per account.
– Unified mailbox
– Customizable sales pipelines
– Advanced customer profiles
You must take into account that each plan has a limit of monthly leads and contacts, in the case of Kommo it has a limit of 2500 active leads with which your team can interact, it does not have chatbot functionality, mass messaging or any other special function because it is the most basic plan.