The Doubting Client This is the most timid type of client in sales

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A chatterbox A chatterbox These clients are very talkative, have a good sense of humor and often joke. They are quite friendly, open to communication with the manager and easily enter into a dialogue. Such people are simple-minded and trusting, they can be convinced by a fairly serious argument. Top 5 Articles That Will Increase Your Sales Sales Manager KPI Sales Department Development Plan 10 Secrets of Successful Sales Sales Manager Plan Manager's KPI What should a manager do with a verbose person: ask more often to interrupt the buyer’s monologue (it is advisable to use closed questions); bring the interlocutor back to the main course of the conversation if he gets carried away in one direction or another and is often distracted from the deal; do not go beyond the main topic of conversation.


A hesitant client who is hesitant to make a choice the most distrustful vietnam whatsapp phone number and fearful. Such people are suspicious, it is difficult for them to decide on a purchase. They try to find flaws and pitfalls in everything. Even having agreed to a deal, they continue to doubt the quality of the product. Manager actions: talk about the advantages of the product and the benefits that await its owner upon purchase; show endurance and firmness, adhering to the position taken; explain to the client what he will lose if he thinks for a long time and delays making a decision; close all objections of the interlocutor.


A closed and silent buyer A closed and silent buyer A person of this type is laconic and tends to communicate with you laconically or not answer at all. He gives the impression of a thoughtful visitor who is preoccupied with the choice of goods, uncommunicative and very critical. In response to all your questions, this type of client in sales immediately asks his own. What should a manager do with an unsociable person: First of all, be kind; use different types of questions (open, closed); make deliberate pauses to encourage the client to respond; present the product in all details, reveal all the advantages and show the positive reviews of satisfied consumers; give the interlocutor the opportunity to weigh the pros and cons, taking into account the speed of his thinking; A lover of arguing with the seller A lover of arguing with the seller For every suggestion from a manager, people of this type find a bunch of arguments to prove how bad his product is.