In this case, the best solution is to admit
Posted: Wed Jan 22, 2025 4:06 am
Your guilt and make amends as soon as possible. As for communicating not with clients, but with blog readers/subscribers on social networks, the same principle applies here. Admitting your own guilt will raise you in the eyes of your readers, as it will show that you are a living and honest person, capable of making mistakes.
Now let's look at what you should never do when encountering negativity. What not denmark customer email list to do: Keep quiet; We already said this at the beginning of the article, but I will repeat – you absolutely cannot remain silent. Not reacting to negative reviews shows that you are indifferent to your clients/subscribers/readers, and do not care about your reputation.
Delete comments; Deleting negative comments is a dead end. It can ignite a backlash that can burn your business to the ground. But even if it doesn’t, you’ll lose a large portion of your customers, who will sooner or later realize that it’s better not to do business with your company. Having negative comments shows that you are an honest, transparent brand.
Now let's look at what you should never do when encountering negativity. What not denmark customer email list to do: Keep quiet; We already said this at the beginning of the article, but I will repeat – you absolutely cannot remain silent. Not reacting to negative reviews shows that you are indifferent to your clients/subscribers/readers, and do not care about your reputation.
Delete comments; Deleting negative comments is a dead end. It can ignite a backlash that can burn your business to the ground. But even if it doesn’t, you’ll lose a large portion of your customers, who will sooner or later realize that it’s better not to do business with your company. Having negative comments shows that you are an honest, transparent brand.