All the work done with the client can be easily nullified
Posted: Wed Jan 22, 2025 5:16 am
Wazzup technical support not only solves connection problems, but also provides advice on any issues There are many reasons: someone doesn't like talking on the phone, someone forgot their email password or didn't download Telegram. It makes sense to respect the customer's choice and work with the client where it is convenient for them. Especially since most people already have WhatsApp on their phone, which means there is no need to download an additional application to contact the company. The response speed is higher than when contacting the website or email The task of technical support is to promptly solve user problems. It is in the interests of the company to work with clients efficiently and help when the need arises, and not a week later. The longer the problem remains unresolved, the more dissatisfaction grows. In this sense, instant messengers are a faster way to work with clients than mail or online chats.
What happens if a client asks a very germany phone number list difficult question and the manager needs more than 5 minutes to formulate an answer: If technical support uses WhatsApp and is linked to a CRM, then with the integration of Wazzup you can optimize the process of working with the client. In our service, it is almost impossible to miss a new request: you can mark a message as read either intentionally or by replying to the client. Other cases are black magic. It is more convenient for the client to give feedback in a messenger It's okay if the client doesn't want: talk to the manager on the phone, write thank you messages, record a video review. if you persistently call and ask for an assessment. The client has achieved his goal - solved the problem, received the product or service and rightly believes that this is where communication with the company ends.
This doesn't mean that it's impossible to get feedback without angering the client. Make it easy to rate. For example, our bot Robot Verter sends a template message at the end of a dialogue asking to rate the support team's work with the client. All the user has to do is send one number or ignore the message. Our bot Robot Werther sometimes works with clients instead of a manager Read more about the possibilities of automation using templates in the Wazzup blog article. Benefits for managers More information about the client Another useful function, which is implemented in messengers more conveniently than in other channels, is history. To find information, you will have to listen to calls in CRM, and search and view each letter in mail. In the messenger, all the customer's messages are stored in one correspondence, you just need to scroll up.
What happens if a client asks a very germany phone number list difficult question and the manager needs more than 5 minutes to formulate an answer: If technical support uses WhatsApp and is linked to a CRM, then with the integration of Wazzup you can optimize the process of working with the client. In our service, it is almost impossible to miss a new request: you can mark a message as read either intentionally or by replying to the client. Other cases are black magic. It is more convenient for the client to give feedback in a messenger It's okay if the client doesn't want: talk to the manager on the phone, write thank you messages, record a video review. if you persistently call and ask for an assessment. The client has achieved his goal - solved the problem, received the product or service and rightly believes that this is where communication with the company ends.
This doesn't mean that it's impossible to get feedback without angering the client. Make it easy to rate. For example, our bot Robot Verter sends a template message at the end of a dialogue asking to rate the support team's work with the client. All the user has to do is send one number or ignore the message. Our bot Robot Werther sometimes works with clients instead of a manager Read more about the possibilities of automation using templates in the Wazzup blog article. Benefits for managers More information about the client Another useful function, which is implemented in messengers more conveniently than in other channels, is history. To find information, you will have to listen to calls in CRM, and search and view each letter in mail. In the messenger, all the customer's messages are stored in one correspondence, you just need to scroll up.