The number of positive reviews has increased

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Task Set up a performance tracking system to reward top managers. Solution The NPS module in Bitrix helps track the success of managers. At the stage of closing a deal, the client is automatically sent a message so that he can evaluate the work of the company or employee. This module automatically collects all customer ratings, and also takes into account the ratio of leads to closed deals and creates infographics using this data. Based on each manager's performance, the manager identifies the best employees of the month and rewards them with bonuses. If negative feedback is received, you can set up an automatic task assignment for the responsible employee to solve the problem.



Summary WhatsApp Web iceland phone number list integration into Bitrix24 helped Viajo Por Trabajo increase profits through high-quality and efficient customer service. How the innovations changed the company's work: 1. Business processes save support service time. Managers no longer have to correct deficiencies in vouchers, so they have time to process more leads. All documents are generated automatically and errors occur only if the client makes a mistake himself. Therefore, the client receives only a positive experience of interaction with the service. 2. Before the integration, the average response time of a manager was 25-30 minutes or more. Now specialists respond to requests within five minutes.



The company has regular customers who return to Viajo Por Trabajo and often praise the support service. Real reviews on the site help increase the level of trust and loyalty of customers to the company. Paul writes that the owner of the apartment is a positive and pleasant person. He also says: "I recommend this site because it meets the highest standards." 3. The number of successfully closed deals has increased. The manager sees the performance indicators of each manager and rewards the best employee of the month with a bonus. This system motivates employees to diligently perform their duties, and Wazzup helps to process more applications in the same amount of time as before.