How are chatbots used?
Posted: Thu Jan 23, 2025 6:50 am
Extended reading: E-commerce web chatbot guide: Supports GA4 web behavior tracking, and can efficiently promote purchases and orders with zero message fee!
Chatbots have been widely used in various fields, and their flexibility and convenience make them an important tool for businesses and organizations. Whether they are providing customer botim phone number data service, automating tasks, or adding interaction to improve the user experience, chatbots are shaping the way we interact every day.
Common application scenarios
Chatbots continue to evolve beyond customer support to drive growth at every stage of the customer journey. In fact, sales is now the most common use case (41%), followed by support (37%) and marketing (17%).
Chatbots have been widely used in various fields, and their flexibility and convenience make them an important tool for businesses and organizations. Whether they are providing customer botim phone number data service, automating tasks, or adding interaction to improve the user experience, chatbots are shaping the way we interact every day.
Common application scenarios
Chatbots continue to evolve beyond customer support to drive growth at every stage of the customer journey. In fact, sales is now the most common use case (41%), followed by support (37%) and marketing (17%).