Why do you need customer service?
Posted: Sun Dec 22, 2024 6:45 am
Customer service, in simple terms, is assistance from a company to a client who wants to buy a product or receive a service. The process of purchasing a product or receiving a service consists of several steps:
choice of goods or services;
choice of method of receiving telegram dating philippines the service;
ordering and paying for goods;
awaiting delivery;
Feedback from the customer about the purchase.
The buyer may have a good or bad impression of the company. It depends on the quality of customer service.
A customer service department exists in companies that work with people. When employees understand what the quality of customer service should be, the customer goes through all stages of the purchase quickly and without problems. He will contact the company again and will recommend it to his friends, since high customer service criteria increase the level of sales.
Customer service
Source: shutterstock.com
The primary goal of customer service is to increase the number of regular customers, which increases the company's income. How does it work?
Customer Retention
Customer service and customer experience are closely related. The responsibilities of customer service are to simplify the purchasing process and make it comfortable. In this case, the consumer will contact the company again and again.
The online store "Chefmarket" sells food and ready-made dinners (by subscription). This is an example of customer service, on which the company's work as a whole is built. The customer service program includes exclusively online cooperation with customers. It is convenient. Subscription, order, change the menu or recipe - everything is done on the website or in the application.
The goal of customer service is to retain customers by improving the quality of service. The company offers a discount to newcomers. When ordering dietary products, sugar-free desserts are offered. In this case, business and customer service are a single concept.
choice of goods or services;
choice of method of receiving telegram dating philippines the service;
ordering and paying for goods;
awaiting delivery;
Feedback from the customer about the purchase.
The buyer may have a good or bad impression of the company. It depends on the quality of customer service.
A customer service department exists in companies that work with people. When employees understand what the quality of customer service should be, the customer goes through all stages of the purchase quickly and without problems. He will contact the company again and will recommend it to his friends, since high customer service criteria increase the level of sales.
Customer service
Source: shutterstock.com
The primary goal of customer service is to increase the number of regular customers, which increases the company's income. How does it work?
Customer Retention
Customer service and customer experience are closely related. The responsibilities of customer service are to simplify the purchasing process and make it comfortable. In this case, the consumer will contact the company again and again.
The online store "Chefmarket" sells food and ready-made dinners (by subscription). This is an example of customer service, on which the company's work as a whole is built. The customer service program includes exclusively online cooperation with customers. It is convenient. Subscription, order, change the menu or recipe - everything is done on the website or in the application.
The goal of customer service is to retain customers by improving the quality of service. The company offers a discount to newcomers. When ordering dietary products, sugar-free desserts are offered. In this case, business and customer service are a single concept.