Capture that Critical Knowledge
Posted: Mon Jan 27, 2025 10:59 am
Involve business leaders in decisions about what’s critical
Decide on a system or approach like knowledge mapping to identify at-risk knowledge
Solicit feedback from experts and experienced employees
Pay attention to grassroots knowledge needs
Prioritize critical knowledge with a tool like APQC's knowledge loss risk matrix
Once your organization has decided which knowledge to capture, the next step is to decide where to start and how to select the best tool/approach for different employee groups and business needs. In How vietnam mobile number list to Document Supply Chain Knowledge, APQC gives guidance to help supply chain leaders understand and compare options for documenting supply chain knowledge, with pros/cons, requirements, and expected
results for each.
Three of the approaches include:
Expert interviews
Lessons learned database
Process documentation
Make Collaboration Intentional
I have been hearing from many supply chain organizations that they want to improve the flow of knowledge and get more employees participating in the capture and re-use of lessons learned and other collaborative activities. To drive this improved collaboration, there is no magic bullet. However, there are proven practices that leaders can use to drive desired changes in behavior. In Breaking the Barriers to Collaboration Across the Supply Chain, APQC identifies five barriers and provides best practices for overcoming them:
Awareness
Culture
Distance
Experience
Knowledge hoarding
Decide on a system or approach like knowledge mapping to identify at-risk knowledge
Solicit feedback from experts and experienced employees
Pay attention to grassroots knowledge needs
Prioritize critical knowledge with a tool like APQC's knowledge loss risk matrix
Once your organization has decided which knowledge to capture, the next step is to decide where to start and how to select the best tool/approach for different employee groups and business needs. In How vietnam mobile number list to Document Supply Chain Knowledge, APQC gives guidance to help supply chain leaders understand and compare options for documenting supply chain knowledge, with pros/cons, requirements, and expected
results for each.
Three of the approaches include:
Expert interviews
Lessons learned database
Process documentation
Make Collaboration Intentional
I have been hearing from many supply chain organizations that they want to improve the flow of knowledge and get more employees participating in the capture and re-use of lessons learned and other collaborative activities. To drive this improved collaboration, there is no magic bullet. However, there are proven practices that leaders can use to drive desired changes in behavior. In Breaking the Barriers to Collaboration Across the Supply Chain, APQC identifies five barriers and provides best practices for overcoming them:
Awareness
Culture
Distance
Experience
Knowledge hoarding