Do you want to attract and retain customers?
Posted: Sun Dec 22, 2024 7:02 am
We share tips here on the blog every day to improve the quality of your support, and today we're highlighting the main customer service mistakes that harm your business' reputation.
Then keep reading and avoid a lot of headaches.
One way to ensure exceptional service is to use a digital PABX like Digisac .
And if you are unsure whether it is worth using a digital PABX or not, check philippines country code number out the advantages we have listed for you.
Real-time reporting.
Know the main topic of conversations.
Send documents.
Create campaigns for different audiences via SMS and WhatsApp.
Organize your appointments into different categories.
Register users and departments.
Make integrations.
Save frequently answered answers.
Therefore, if you want to know other features, request a free trial via WhatsApp (14) 3281 – 1338 .
Customer Service Mistakes to Avoid
Not knowing the audience
If you don't know who will use your product or service, the chances of offering incorrect support are greater, however, the best way to avoid this is to know your persona.
This term represents the characteristics of your ideal client such as:
Interests.
Challenges.
Goals.
Behaviors.
Consumption habits.
Region.
Age.
Social networks you use.
Places you usually visit.
How do you prefer to interact with companies?
Using this data, you will be able to offer personalized service to your audience.
Likewise, just click on the link below to delve deeper into the subject.
See how to create a persona for your company
Not offering multichannel service
The more options the customer has to talk to you, the better, since when you know your ideal customer you know which social networks they use and how they like to be approached, including with ads.
Then keep reading and avoid a lot of headaches.
One way to ensure exceptional service is to use a digital PABX like Digisac .
And if you are unsure whether it is worth using a digital PABX or not, check philippines country code number out the advantages we have listed for you.
Real-time reporting.
Know the main topic of conversations.
Send documents.
Create campaigns for different audiences via SMS and WhatsApp.
Organize your appointments into different categories.
Register users and departments.
Make integrations.
Save frequently answered answers.
Therefore, if you want to know other features, request a free trial via WhatsApp (14) 3281 – 1338 .
Customer Service Mistakes to Avoid
Not knowing the audience
If you don't know who will use your product or service, the chances of offering incorrect support are greater, however, the best way to avoid this is to know your persona.
This term represents the characteristics of your ideal client such as:
Interests.
Challenges.
Goals.
Behaviors.
Consumption habits.
Region.
Age.
Social networks you use.
Places you usually visit.
How do you prefer to interact with companies?
Using this data, you will be able to offer personalized service to your audience.
Likewise, just click on the link below to delve deeper into the subject.
See how to create a persona for your company
Not offering multichannel service
The more options the customer has to talk to you, the better, since when you know your ideal customer you know which social networks they use and how they like to be approached, including with ads.