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Such data gives an understanding o

Posted: Sun Dec 22, 2024 7:05 am
by resmi123
To implement this task, there is a summary statistics tool in the personal account. The service level details are downloaded for various time periods (day, hour, week, month, year). The breakdown by results is divided into different parameters if necessary. For example, you can see the number of calls processed by each operator and the results of processing. f the operator's performance. Summary statistics are displayed in two versions - graphs or tables, you can choose the option that is convenient for you.

Details Details are a detailed report on all incoming and outgoing calls of the project for a specific period of time. In addition to the standard fields specifically for the client, we can adjust and display italy business mailing list information that is not initially provided in the personal account. Inside the breakdown, you can filter the received download by various criteria, as well as download records of conversations between operators and clients. The generated breakdown can be downloaded as a spreadsheet in CSV or XLSX format. Feedback When working with your personal account, questions or suggestions may arise both regarding the work of the project and the work of the resource itself.

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For such cases, the personal account has a built-in option to evaluate the work of the call center or write an appeal to the management. Depending on the type of appeal, the message will be sent to the appropriate department, and then a response will be promptly received via the communication channel that is convenient for the client. Customizations for the client The personal account is implemented in the form of flexible modules. All the source code is located on our servers, and thanks to this we have the opportunity to modify the product to suit the wishes of our customers.