Not all businessmen pay due attention to customer opinions. For example, one restaurateur lost three customers in a week, who took back their advances for holding wedding events. The restaurant owner did not immediately understand the reason for this. As it turned out, such a massive refusal was caused by a single negative response that was not processed in time, resulting in a loss of income.
It is important to remember that fishing and forestry email list consumers always seek the opinions of those who have already used the services when it comes to expensive events - tourist trips, weddings, etc.
Sometimes you may not know that potential customers can find negative opinions about your company on the Internet. As a result, this will result in loss of profits and customers. Therefore, working with responses is necessary in order to improve the reputation of the company.
Material for content
Reviews can be great content for social networks and websites. Try collecting them and posting them in your communities.
An example of effective content is a page with responses from clients of stylist Elena Koinova. This specialist does not even have a group on social networks. However, the page with client opinions is well indexed by search engines.
Users visit her and order services after seeing many positive responses. Elena does not spend any financial or time resources - she does not maintain the page, does not write articles, does not pay for the work of optimizers for promotion on the Internet. All this is done instead of her by customers who have ever used her services.
Consumer loyalty
Reviews are a way to make customers love the products or services you offer. It doesn’t matter whether you get good or bad reviews. If people took the time and effort to write an opinion about your company, it means they cared. You either impressed them greatly or left them extremely disappointed.
If the opinion is negative, try to solve the problem and bring it to the attention of the buyer. This will allow you to get a client who will surely come back to you, even if only to see how things are at the moment. And maybe this buyer will become a regular.