Collecting information about dealers

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Solution 1.
In order to display information about various prices, addresses and product catalogues, it was first necessary to collect and systematize it.

Therefore, after the manufacturer registered a point of sale in the Order Management System, the manager on the dealer's side independently filled in information about his company: contact details, cost, range, services. This data allows the system to identify orders suitable for the dealer. Therefore, when a buyer from the relevant region ordered a product that was in stock, the dealer could see and accept this order without the participation of the manager from the manufacturer.


Solution 2. Automatic selection of the required dealer based on the collected information
By collecting and analyzing data on dealers, the system was able to analyze geolocation, prices, product range, quality of service and select the most optimal outlet for each order. The client no longer had to bosnia and herzegovina consumer email list waste time and nerves searching for the best dealer, as did the call center managers.


Solution 3. Unified system of communication with clients
We installed an IP telephony system for the client. When the dealer accepted the order, a button appeared in his account, with which he could call the client. The system itself dials the client and the manager, connects the voice channels and records the conversation. This is how the system verifies that the client was actually contacted. Before the first call, the client's phone number is not displayed in the interface. This guarantees that if the dealer accepted the order and the order status changed to "Processed", then the dealer actually contacted the client.

Calls from the site make it possible to confirm an order without the call center. After the client left a request for delivery of materials, a robot called him, repeated the order and named the manager responsible for his request.

The notification system also includes other messages, such as information about the dealer writing to the customer or canceling the order. These can be sent to the buyer by mail, SMS or in the system, depending on the selected settings.