In the current reality, when you contact
Posted: Wed Jan 29, 2025 11:02 am
technical support of many companies, a robot will first answer you, try to understand the issue and only then send you to a specialist, and sometimes solve the problem itself, without resorting to human help.
Just a couple of years ago, these robots were “mechanical.” That is, the chatbot had exactly as many answer options as the programmers wrote down in it.
Currently, bots operate on the basis of machine learning: the company uploads frequently asked questions into the neural network, with the help of which the AI understands what the user wants from it. At the same time, the client can compose an appeal with typos or using slang, and the bot will still understand it.
Such an assistant is used both for processing telephone estonia consumer email list requests and for written responses in applications and on websites. One of the most famous such bots is the voice bot Oleg from T-Bank, which processes 80% of requests independently. High indicators are achieved due to the fact that the AI is trained on a colossal amount of data, and also helps clients around the clock, does not think about the answer, is not rude and does not get tired.
Of course, to develop such an assistant yourself, you will need knowledge in programming and machine learning or an experienced specialist. But there are already many AI solutions on the market that help with this task.
We will not recommend a specific one; the choice depends on your exact goals and needs.
Just a couple of years ago, these robots were “mechanical.” That is, the chatbot had exactly as many answer options as the programmers wrote down in it.
Currently, bots operate on the basis of machine learning: the company uploads frequently asked questions into the neural network, with the help of which the AI understands what the user wants from it. At the same time, the client can compose an appeal with typos or using slang, and the bot will still understand it.
Such an assistant is used both for processing telephone estonia consumer email list requests and for written responses in applications and on websites. One of the most famous such bots is the voice bot Oleg from T-Bank, which processes 80% of requests independently. High indicators are achieved due to the fact that the AI is trained on a colossal amount of data, and also helps clients around the clock, does not think about the answer, is not rude and does not get tired.
Of course, to develop such an assistant yourself, you will need knowledge in programming and machine learning or an experienced specialist. But there are already many AI solutions on the market that help with this task.
We will not recommend a specific one; the choice depends on your exact goals and needs.