Compliance with the quality standards adopted by your company. Working without a salary, an employee can interact with potential clients as he or she sees fit. The presence of this part of philippines whatsapp the payment gives you the right to demand compliance with the adopted standards. Ultimately, the company bears responsibility to the client, which means that you need to approach staff motivation wisely.
Stimulating loyalty to the company. This also ensures security, since specialists often move to organizations with better conditions, taking with them the client base they have built up thanks to your resources and their sales experience. In many companies, it is property. Unpaid managers are usually not loyal to the company and believe that they can dispose of the personal data of clients.
Competent selection of personnel. Quick hiring is one of the reasons for staff turnover and low qualifications.
The vast majority of remote customer service managers (90%) are relative newcomers who have worked in sales for several years. They are active, ready to learn and develop in the profession. Such a manager can stay in the company for a long time. Material motivation in the form of salary and percentage of sales is important for them. If you make the permanent part of the income higher than your competitors, you will be able to choose the most worthy applicants for the position.
Motivating employees to work remotely
The salary must be calculated correctly. It should not exceed 40% of the average manager's salary. It is believed that it should be enough to rent a room in the city where the applicant lives and a minimum food set. It makes no sense to set a higher amount, since a remote customer service specialist must be motivated to bring income to the company.
The second component of the salary is KPI or KPI + %. These are the indicators that are fundamentally important for the company. For example, the average check, fulfillment of the sales plan in individual areas, etc. Each indicator has its own KPI.
Sales Plan Fulfillment by Revenue = KPI Combination + Percentage
This motivation system assumes that some of the indicators are embedded in the KPI (for example, the sales plan for individual products or services). The manager also receives a certain percentage of the revenue.
Once you have developed your monetary incentive, check:
what salary will a remote customer service manager receive given the company's current sales figures;
what will be the income of a specialist with the lowest sales data;
What salary will the manager with the highest sales receive?