Configure the site to use a secure connection (HTTPS) when available
Posted: Sun Feb 02, 2025 8:27 am
Some sites offer expedited account recovery options that you can set up ahead of time—use these if you've already set them up. If you haven't already, it's also a good idea to implement enhanced security measures wherever you can to stay in control. Specifically, try to implement these options whenever you can:
Use a strong password (this guide from Microsoft can help you create a strong password).
Use security questions that are difficult to guess or answer through internet searches (for example, don't use your school's name if it appears on your LinkedIn profile).
Use two-factor authentication whenever possible
Check your social media accounts for third-party access. Platforms like Linktree and Hootsuite are not 100% secure from hijacking.
Other third-party solutions , such as cloud-based phone systems and CRMs , should also be audited . Most of these also allow two-factor authentication, so enable that.
Notify your customers
When something like this happens, it happens in full view of your norway whatsapp number database customers, so transparency is the norm. Your customers can see that your channel has been hacked – don't try to hide it.
Once you've regained control, use your channel to let your customers know that your channel has been hacked but that you've regained control. Another good idea is to send out a newsletter . You want your customers to check that their own data is safe.
Apologize and let them know you're working to fix the problem and take steps to ensure it doesn't happen again. Your tone should be contrite and objective. Be concise and clear. If it's a complex or ongoing situation, start with a message that shows you're in control and managing the situation, then follow up with more details.
Every company that has followed this communication guide has emerged unscathed from the situation. Depending on the complexity and severity of the issue, you may also consider seeking help from experts in online security and privacy incident communication.
Clean up your social media channel
Once you've taken control of your social media channel and the situation by communicating with your customers, you can focus on "cleaning up." What you do here will depend on what the attacker did to your channel while they had control. Simply put, you want to undo as much as they can.
Use a strong password (this guide from Microsoft can help you create a strong password).
Use security questions that are difficult to guess or answer through internet searches (for example, don't use your school's name if it appears on your LinkedIn profile).
Use two-factor authentication whenever possible
Check your social media accounts for third-party access. Platforms like Linktree and Hootsuite are not 100% secure from hijacking.
Other third-party solutions , such as cloud-based phone systems and CRMs , should also be audited . Most of these also allow two-factor authentication, so enable that.
Notify your customers
When something like this happens, it happens in full view of your norway whatsapp number database customers, so transparency is the norm. Your customers can see that your channel has been hacked – don't try to hide it.
Once you've regained control, use your channel to let your customers know that your channel has been hacked but that you've regained control. Another good idea is to send out a newsletter . You want your customers to check that their own data is safe.
Apologize and let them know you're working to fix the problem and take steps to ensure it doesn't happen again. Your tone should be contrite and objective. Be concise and clear. If it's a complex or ongoing situation, start with a message that shows you're in control and managing the situation, then follow up with more details.
Every company that has followed this communication guide has emerged unscathed from the situation. Depending on the complexity and severity of the issue, you may also consider seeking help from experts in online security and privacy incident communication.
Clean up your social media channel
Once you've taken control of your social media channel and the situation by communicating with your customers, you can focus on "cleaning up." What you do here will depend on what the attacker did to your channel while they had control. Simply put, you want to undo as much as they can.