To gather feedback, ask:
Posted: Sun Feb 02, 2025 8:57 am
Find ways to educate your new customers on those features: It could be through an email campaign to follow up with new customers, or using in-app education with a tool like Appcues.
Offer 1:1 onboarding for more complex situations: If users need to migrate data, train a team of new users, or face other time-consuming barriers to onboarding, offer to reduce friction with direct help from your team.
Example: The email marketing tool GetResponse uses Appcues to create educational onboarding experiences for their users.
How-to-Reduce-Customer-Churn-Rate-Good-Customer-Onboarding
These quick tours of their main features help new customers learn how to use the tool. Within days of setting up this new onboarding process, they increased email creation by 60 percent and email sends (their main activation event) by 16 percent.
5. Regularly Ask for Feedback (And Act on It!)
Active listening applies not only to discovery calls but iran telegram data throughout the entire customer journey. Gathering feedback and acting on it is crucial for reducing churn.
How well does our product address your specific needs?
Are there any features you wish our product had?
How would you rate the ease of use and user experience of our platform?
Have you encountered any challenges with customer support or onboarding?
How well are we meeting your expectations in terms of performance and reliability?
B2B Marketing Consultant Michal Szermelek recommends organizing quarterly business reviews for deeper insights.
Offer 1:1 onboarding for more complex situations: If users need to migrate data, train a team of new users, or face other time-consuming barriers to onboarding, offer to reduce friction with direct help from your team.
Example: The email marketing tool GetResponse uses Appcues to create educational onboarding experiences for their users.
How-to-Reduce-Customer-Churn-Rate-Good-Customer-Onboarding
These quick tours of their main features help new customers learn how to use the tool. Within days of setting up this new onboarding process, they increased email creation by 60 percent and email sends (their main activation event) by 16 percent.
5. Regularly Ask for Feedback (And Act on It!)
Active listening applies not only to discovery calls but iran telegram data throughout the entire customer journey. Gathering feedback and acting on it is crucial for reducing churn.
How well does our product address your specific needs?
Are there any features you wish our product had?
How would you rate the ease of use and user experience of our platform?
Have you encountered any challenges with customer support or onboarding?
How well are we meeting your expectations in terms of performance and reliability?
B2B Marketing Consultant Michal Szermelek recommends organizing quarterly business reviews for deeper insights.