Knowledge base to answer frequently asked questions : Before deciding to use the services of a sharing platform, you may have questions about the company's policies. For example, questions about data protection, quality assurance and how to deal with the company's employees. A complete knowledge base that contains answers to frequently asked questions can help with this.
Good customer service: One of the concerns of users is that they don't know who to contact when they have a question or a problem that needs to be solved. Having customer service that is easily accessible through various channels solves this problem. For businesses on a limited budget, there is free customer service software with all the basic features.
Reputation management : To address issues in a timely manner, it is important for companies to switzerland telegram data know what their brand reputation is. How are people talking about your brand? There are several software options on the market that help companies find out what users are sharing about your brand on social media. These insights can help take timely action.
Some industries have weathered the crisis well, including some online platforms. Of those surveyed who actively participate in the sharing economy, 66% agreed that the pandemic has sparked their interest in sharing platforms.