On the contrary, he may be looking at the entire business from a more macro perspective and thinking about how to promote the overall development of the product by optimizing business processes and improving team efficiency. Listening less and getting further away from users. User feedback is a battlefield signal. Last month, I shared a product case of TickTick on Planet: Some time ago, my TickTick list always added a to-do task inexplicably. At first, I thought it was the system, so I contacted customer service with a try-and-see attitude. Unexpectedly, I got a reply more than ten minutes later.
It turned out that I had configured Tencent LightConnect's automated landcode 46 trigger task earlier, which automatically writes to-do tasks to the TickTick list when the conditions are met. It's just that I forgot about it after a long time. But when I fed back the problem to the TickTick product side, they gave a professional answer at the first time. As a user, I feel that the product experience is excellent. Similarly, for TickTick products, they are closer to users. So I once made an analogy: the larger the customer feedback button is, the better the product experience will be.
In fact, the more you listen to the voice of users, the more you can create touching works. Whether it is Lei Jun of Xiaomi or Li Bin of Weilai, you can find out by careful observation: the greatest common denominator of making touching works is to listen deeply to users. The closer you are to users, the stronger the product power is. A few days ago, I watched a short video posted by Lei Jun. He mentioned that K Supreme Edition was a complete assignment submitted by Wang Teng since he became the general manager.