It is extremely difficult to receive an order after a single contact. Build a relationship of trust with your future clients through persistent contact and follow-up. It is important not only to ask if they have any problems or suggestions, but also to provide information when requested. Even if you do not immediately receive an order, by building a relationship of trust, there is a possibility that they will consult you when they are dissatisfied with the products they are currently using. For example, suppose there is a competitor that offers products with equivalent functions and prices. If it is difficult to differentiate between them in terms of function and price, at the end of the day, which one you can trust will be a major decision point. Aim for salespeople who make you think, "I want to buy from this sales representative.
The accumulation of little things will lead to trust, based on pleasant communication such as polite answers to any questions and quick response (reply).
Points to keep in mind when conducting rich people's phone numbers new business development sales
Thoroughly share information within the company. By doing so, patterns of success and failure in new business development sales will be accumulated throughout the department, improving the sales capabilities of the entire organization. It will also eliminate the problem of gentrification that tends to occur within a sales organization. When sharing information, it is recommended to introduce crm and sfa specialized for information sharing.
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No pushy sales
If you focus too much on achieving numerical targets, you tend to lose the customer's perspective. Build a relationship with the sales representative as a partner in solving the customer's problems, and try to make the best proposals that are tailored to the customer.
Improve customer experience (cx)
When conducting new business sales, be aware of increasing customer experience (cx) satisfaction. Customer experience is the evaluation that customers have of a company during the process of recognizing a product or service, then purchasing it and continuing to use it. When sales representatives are aware of the need to improve the customer experience, they will be able to propose products and services with an attitude of being attentive to customer issues.
If you want to achieve results in new business development sales, we recommend introducing "Upward"!
We provide and develop "Upward," a sales digital transformationtool that supports maximizing the value of crm/sfa for outside sales and door-to-door sales. By using "Upward," you can easily and semi-automatically input, manage, and utilize customer data such as customer profile information, business meeting history, and activity reports with a single smartphone. When the person in charge in the field creates a daily sales report or activity report, not only is the report format automatically created on "Upward" app, but also the sales report can be easily created in his/her spare time using voice input or business card reading functions.
The data entered daily is visualized on a map, allowing users to intuitively know which customers to visit next. Anyone can make strategic visits to the places they really "Need to go," not just the places that are "Easy to get to. Click here to download the service introduction document of "Upward," a mobile crm for outside sales and door-to-door sales