Facilitating human rescue & safety through communication
Posted: Mon Dec 23, 2024 10:10 am
According to the labor code, the employer must ensure the health and safety of its workers through prevention, communication and training actions in order to limit the risks incurred. Failure to comply with these laws makes it responsible for damage caused to employees. In your risk prevention plan , you can include the alert via emergency message in the form of SMS. Our platform allows you to download the history of these sendings , which can be useful for investigations and reports. In addition, you benefit from acknowledgments of receipt of your messages.
risk prevention plan
More importantly, on a human level you are able to limit the damage of the incident. Upstream, regularly share good practices through reminder text messages. When a danger occurs, send safety instructions as well as a link containing the evacuation plan and first aid actions.
In this way you reassure your employees, avoid medical costs, and consequently country and area code philippines absenteeism linked to work accidents, giving you better Social and Environmental Responsibility (CSR).
Among our customers, we count Geoloc 18-112 (departmental fire and rescue service of Var and Morbih). After calling their emergency service, the latter sends an SMS containing a Google Maps link, allowing the victim or witness of an accident to share their precise position (geolocation). This SOS message to an emergency contact therefore facilitates the journey of the rescuers, which results in a shorter time between the time of the accident and the time of taking care of the injured or the danger.
group of workers
From simple injuries during a walk to intrusions and industrial accidents (such as fires and toxic gases) through the protection of isolated workers and evenings gone wrong, by communicating information specific to each situation.
A direct exchange with the individuals concerned
From the platform and API, build contact lists in a preventive and segmented manner, such as:
person giving the alert
A list of all personnel to sound the general alert;
Lists for each department when an incident only impacts part of your operations;
Lists for each location (physical infrastructure) when a hazard only threatens one area/location;
Lists for personnel using such hardware or software to prevent serious malfunction.
Communication does not necessarily stop after sending the message to one or more lists: SMS exchange also includes the notion of response . By call you are limited to receiving a single piece of information while by SMS you are able to receive several at a time : if you wish you can activate the responses then consult them as well as respond to them (from the incoming messages space of the platform for example). Of course you are not going to discuss the weather but your teams will be able to confirm that your instructions have been received and that they are able to follow them or not.
Automation and examples of emergency messages
By definition, urgency requires a reaction. Has one of your customers' bank cards been declined? Automate the sending of an automatic SMS to the person concerned via API so that they can quickly update it!
Write your own SMS templates (ready-to-use messages stored in your account) to speed up communication . Here are some other examples of emergency messages:
SMS sending platform
"WEATHER ALERT: A major storm is likely to hit the region in the coming hours. Please follow the instructions of local authorities and get to safety. gouv/consigne-catastophe.fr." ;
"PUBLIC HEALTH ALERT: An epidemic is affecting your area. Please take precautionary measures to protect your health and that of your family. In case of serious symptoms, contact 15." ;
"EVACUATION ALERT: Due to a major fire, workers at Area 51 must evacuate immediately. Follow instructions from emergency services and proceed to the designated assembly point. evacuation-plan.pdf";
"TECHNICAL ALERT: We are currently experiencing technical difficulties that may affect access to our services. We are working to resolve the issue and will update you on our progress. Please do not overload customer support." ;
risk prevention plan
More importantly, on a human level you are able to limit the damage of the incident. Upstream, regularly share good practices through reminder text messages. When a danger occurs, send safety instructions as well as a link containing the evacuation plan and first aid actions.
In this way you reassure your employees, avoid medical costs, and consequently country and area code philippines absenteeism linked to work accidents, giving you better Social and Environmental Responsibility (CSR).
Among our customers, we count Geoloc 18-112 (departmental fire and rescue service of Var and Morbih). After calling their emergency service, the latter sends an SMS containing a Google Maps link, allowing the victim or witness of an accident to share their precise position (geolocation). This SOS message to an emergency contact therefore facilitates the journey of the rescuers, which results in a shorter time between the time of the accident and the time of taking care of the injured or the danger.
group of workers
From simple injuries during a walk to intrusions and industrial accidents (such as fires and toxic gases) through the protection of isolated workers and evenings gone wrong, by communicating information specific to each situation.
A direct exchange with the individuals concerned
From the platform and API, build contact lists in a preventive and segmented manner, such as:
person giving the alert
A list of all personnel to sound the general alert;
Lists for each department when an incident only impacts part of your operations;
Lists for each location (physical infrastructure) when a hazard only threatens one area/location;
Lists for personnel using such hardware or software to prevent serious malfunction.
Communication does not necessarily stop after sending the message to one or more lists: SMS exchange also includes the notion of response . By call you are limited to receiving a single piece of information while by SMS you are able to receive several at a time : if you wish you can activate the responses then consult them as well as respond to them (from the incoming messages space of the platform for example). Of course you are not going to discuss the weather but your teams will be able to confirm that your instructions have been received and that they are able to follow them or not.
Automation and examples of emergency messages
By definition, urgency requires a reaction. Has one of your customers' bank cards been declined? Automate the sending of an automatic SMS to the person concerned via API so that they can quickly update it!
Write your own SMS templates (ready-to-use messages stored in your account) to speed up communication . Here are some other examples of emergency messages:
SMS sending platform
"WEATHER ALERT: A major storm is likely to hit the region in the coming hours. Please follow the instructions of local authorities and get to safety. gouv/consigne-catastophe.fr." ;
"PUBLIC HEALTH ALERT: An epidemic is affecting your area. Please take precautionary measures to protect your health and that of your family. In case of serious symptoms, contact 15." ;
"EVACUATION ALERT: Due to a major fire, workers at Area 51 must evacuate immediately. Follow instructions from emergency services and proceed to the designated assembly point. evacuation-plan.pdf";
"TECHNICAL ALERT: We are currently experiencing technical difficulties that may affect access to our services. We are working to resolve the issue and will update you on our progress. Please do not overload customer support." ;