Tools That Support Continuous Improvement
Posted: Thu May 22, 2025 9:28 am
Here are categories of tools that can power your system:
Analytics & Reporting
Google Analytics
Power BI / Tableau
Looker
Examples of Continuous Improvement usa consumer mobile number list in Action
Sales Team Example
Identified that leads went cold after 1 follow-up.
Introduced a 5-touch sequence with templates.
Result: 22% increase in meeting bookings.
Customer Support Example
Analyzed top 20 tickets by volume.
Added self-service content.
Result: Ticket volume reduced by 15%, CSAT rose by 8 points.
Product Team Example
Switched from monthly to bi-weekly retros.
Implemented “feature scoring” to prioritize backlog.
Result: 30% faster delivery on high-impact features.
HubSpot/Salesforce Dashboards
Feedback Collection
Typeform, SurveyMonkey (customer feedback)
CultureAmp, Officevibe (employee feedback)
Intercom, Zendesk (support data)
Documentation
Notion, Confluence, Coda
SOP libraries
Playbooks and wikis
Experimentation Tools
A/B testing (Google Optimize, Optimizely)
Feature flags (LaunchDarkly)
CRM/email campaign testing (Outreach, Salesloft)
Overcoming Common Challenges
“We’re too busy to improve.”
Improvement doesn’t need to be a separate project. Bake it into daily routines:
15-minute retros weekly
Monthly process audits
1% improvements every sprint
Google Analytics
Power BI / Tableau
Looker
Examples of Continuous Improvement usa consumer mobile number list in Action
Identified that leads went cold after 1 follow-up.
Introduced a 5-touch sequence with templates.
Result: 22% increase in meeting bookings.
Analyzed top 20 tickets by volume.
Added self-service content.
Result: Ticket volume reduced by 15%, CSAT rose by 8 points.
Switched from monthly to bi-weekly retros.
Implemented “feature scoring” to prioritize backlog.
Result: 30% faster delivery on high-impact features.
HubSpot/Salesforce Dashboards
Typeform, SurveyMonkey (customer feedback)
CultureAmp, Officevibe (employee feedback)
Intercom, Zendesk (support data)
Notion, Confluence, Coda
SOP libraries
Playbooks and wikis
A/B testing (Google Optimize, Optimizely)
Feature flags (LaunchDarkly)
CRM/email campaign testing (Outreach, Salesloft)
Overcoming Common Challenges
Improvement doesn’t need to be a separate project. Bake it into daily routines:
15-minute retros weekly
Monthly process audits
1% improvements every sprint