Companies generate their value from a series of interrelated work processes. Each of these processes does not define the company on its own, but together they are decisive for overall performance. The better these processes are developed, the better the interaction between them is structured, the better the results will be. Reducing time, cutting costs and solving errors are the keys to optimizing processes .
Let's look at work processes with an example. Let's take a look at a company specialising in the evocative and aromatic production and sale of bread. In order for this delicacy to reach the hands of the consumer, various work processes must be developed. Access to raw materials, storage and maintenance, production, company administration, staff selection, customer service. All of these activities together determine the results and success of the business. Each of the processes must be perfectly optimised and maintain an impeccable interrelationship between them.
Identification of processes and resources
And what is true for bread is also true for technology businesses. For example, app development. In this case, the processes are not accompanied by the evocative smell of a italy number data freshly baked loaf, but they have the same objective. From contacting the client who requests the app and analysing their needs, through to the design and development of the app, the delivery and explanation of the technological product and the resolution of possible complaints or failures afterwards... All these processes must be organised, managed and structured to generate an optimal workflow .
As daunting as it may seem, this task is now accessible to any entrepreneur. Technology has come to lend us a hand. Business management software provides extraordinary support that makes it much easier to optimize processes.
Identification of processes and resources
Starting to work by work processes involves a cultural change that is sometimes difficult to implement in traditional companies . There are still many companies that have doubts when it comes to changing their management strategy and opt for a vertical and departmental perspective. In other words: each team goes its own way. Strategies seek the benefit of a specific department without having a global vision of the company. This is a mistake. A beneficial strategy, for example, for the sales department may be detrimental to the rest of the divisions and, therefore, compromise the collective results of the company.
Process management is fighting against this perspective. This approach aims to make the organization work horizontally . In other words, what is important is joint collaboration to achieve a common goal.
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In this cultural paradigm shift, one of the main problems that arises is the so-called silo effect . What is this? Something as common, and harmful, as the reluctance to share information on the part of some departments. With such an attitude, comprehensive management is made impossible and a good working environment and efficiency are undermined. The company's growth is slowed from within. To solve this widespread cultural obstacle, it is essential to be able to communicate to employees the enormous benefits of following a management strategy based on work processes .
For communication to be effective, it is important to clearly identify these processes and highlight objectives that can align all the components of the company, regardless of their department. From there, it is time to define the functions of each person and group and establish the information needs of each of the parties.