How to do telephone sales? One trick to texting will stop you from being hung up on
Posted: Wed Jan 08, 2025 4:26 am
Dear colleagues in the telecommunications industry, have you ever often been hung up on by saying "No need at this time, thank you" just after explaining the purpose of the call when making sales calls? Does this experience make you feel helpless? If we can notify customers in advance through text messages and attach renewal discounts 1 to 2 months before their mobile phone bills expire, and then contact them by phone at the appropriate time, we may be able to improve this situation and increase the number of phone calls at the same time. sales results and increase customer satisfaction.
Next, let’s discuss how to use text messages to improve the dilemmas often encountered in telephone sales.
[Notify in advance to improve first impression]
In telemarketing, first impressions are very important. Customers may end the call early when they feel interrupted or being pushed. However, if the operator can notify customers in advance via text message 1 to 2 months before the mobile phone bill expires, such a move is like expressing care for customers and provides a good start. Helps improve customers' first impression of sales calls and improves the success rate of subsequent communications.
[Attached are discounts related to contract renewal]
Attaching incentive renewal-related offers in the text messages sent in advance not only serves as a reminder, but also provides customers with attractive options. By allowing customers to bahamas whatsapp phone number understand the plan in advance, telephone sales are no longer just a blind introduction by the industry, but can provide specific and reliable solutions based on customers' real needs, further improving the sales success rate and giving customers more choices. .
【Telephone Contact】
When a customer has questions about the offer or needs further consultation after receiving the text message, the operator can use other communication software (such as LINE, Email, customer service mailbox, etc.) to make an appointment with the customer at a convenient time for telephone sales. This not only responds to customer needs, but also establishes in-depth two-way communication. Through phone calls, operators can better understand customers' actual needs, provide more considerate and personalized services, and at the same time enhance customers' trust in the brand.
Next, let’s discuss how to use text messages to improve the dilemmas often encountered in telephone sales.
[Notify in advance to improve first impression]
In telemarketing, first impressions are very important. Customers may end the call early when they feel interrupted or being pushed. However, if the operator can notify customers in advance via text message 1 to 2 months before the mobile phone bill expires, such a move is like expressing care for customers and provides a good start. Helps improve customers' first impression of sales calls and improves the success rate of subsequent communications.
[Attached are discounts related to contract renewal]
Attaching incentive renewal-related offers in the text messages sent in advance not only serves as a reminder, but also provides customers with attractive options. By allowing customers to bahamas whatsapp phone number understand the plan in advance, telephone sales are no longer just a blind introduction by the industry, but can provide specific and reliable solutions based on customers' real needs, further improving the sales success rate and giving customers more choices. .
【Telephone Contact】
When a customer has questions about the offer or needs further consultation after receiving the text message, the operator can use other communication software (such as LINE, Email, customer service mailbox, etc.) to make an appointment with the customer at a convenient time for telephone sales. This not only responds to customer needs, but also establishes in-depth two-way communication. Through phone calls, operators can better understand customers' actual needs, provide more considerate and personalized services, and at the same time enhance customers' trust in the brand.