The analysis will help to set up business processes

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At the same time, the company's revenue is more than a billion. The client comes to us, registers, gets access, and then is accompanied by the support department. Our competitors work differently - they most often have a sales department. Ideally, even the smallest business process should be tailored to a specific company. How to get there. Don't copy your competitors' business model completely, even if they are the most successful companies in the niche. Analyze the business and adjust processes to your specifics. First, study who your customers are, how they make purchasing decisions, what values ​​they share. It is also worth analyzing competitors separately to understand how and through what channels they interact with customers, how their funnel and sales department work is built. Don't copy other companies - choose a method of interaction with the client that suits your business Study the product and stages of your sales funnel in detail.



This way, for example, you will understand venezuela phone number list whether you need a sales manager, what kind of person he should be and what functions he should perform, how many departments are needed to work with the client. If you know the customer's path, you can choose ways to attract them. For one company, it is more effective to work with cold calls, and for another - only with processing incoming leads. in such a way that they do not conflict with each other and help the work of the sales department. Managers and employees have the authority to make independent decisions When a business owner makes all the decisions on his own, it seems that everything is under control. But if you handle all operational tasks - from purchasing office supplies to testing a marketing hypothesis - and are afraid to delegate responsibility to other employees, this will lead to the following: All your time will be spent on operations - there will be no time and no one to deal with strategy and company development.



You will be constantly fixated on smaller issues and will not be able to see the bigger picture. In case of force majeure, no one will be able to replace you - you will have to sit in the office even with a temperature of almost 40. There are likely people in the company who see the work from the inside and can offer a non-obvious solution - give them the opportunity to do this. Gulnara Gumarova, Commercial Director of Wazzup Wazzup has a tool called a declaration. Each department has its own economy — the manager understands how much his team earns and spends. For example, support earns a certain amount of money for each positive rating that a client gives - this goes to the department's budget. One of the support's expense items is hiring employees. If a department needs a new person, the manager comes to the HR department with a request.