Searching and navigating becomes redundant when the information provision is in order, but why is it still difficult to organize information within a social intranet? In addition to the previously mentioned examples, the following 4 things are essential for successful information provision on a social intranet.
1. Take your time
There is often a deadline for the launch of a (new) social intranet. Everything has to be ready on a certain date and as soon as something goes wrong, you are in a time crunch. Start on time with the inventory of the content and take the time to assess, rewrite and enter it. It often falls short and this gives you the space to run over.
2. Set priorities
Take a critical look at the content you have and want to offer at launch. Determine what needs to be included and what is a bonus and set priorities. Better an environment that is 80% filled with good and relevant information, than 100% filled with information that is not current or incomplete.
3. Manage expectations
Clearly indicate what users can and may expect from the search function and information on the social intranet. Is the environment not 100% filled at launch, but will it be in the weeks after? japan phone number list No problem, as long as this is clearly explained. Then users know what to expect. Help them further by adding a contact person to whom they can ask their questions.
4. Involve users
Ask for feedback on content and show that you are doing something with it. This makes the social intranet not just for the editors, but for the entire organization.
Looking ahead
Searching is becoming more and more common. And although a good navigation structure is indispensable for a social intranet, you see that there are also more and more other methods to get to the right information. Will searching and navigating via the 'traditional way' remain fixed parts of the intranet or will this look very different in the future?
What about bots, which help find information. For example, the digital information provision at ASR is already largely supported by asking questions to a bot. And the use of bots in communication tools such as Slack is also increasingly common. In the short term, I expect that bots will play an increasingly important role in the world of searching and finding, but what else awaits us.