The price of a message depends on the country of API connection

[nusaibatara]

A study by the American company IDC Capgemini on the topic of forecasting turnover within 2 years from the moment of implementing CRM in your business showed: Increase in turnover % of companies participating in the study More than 20% 24% From 10% to 20% 44% Less than 10% 32% There are a huge number of services that offer technical solutions for integration with the sales channel you need. In the case of integrating WhatsApp with CRM, the situation is more complicated. WhatsApp has a closed API. There are also connectors that also offer the service of integrating WhatsApp with a CRM system - Wazzup, Pact, Chat2Desk. Unofficial connection Connectors provide an alternative scheme for integrating WhatsApp with CRM.



Their cost is significantly less than the italy phone number list cost of the official API. The integration provided by connectors is more suitable for sales departments - outgoing messages are free. The downside of WhatsApp integration with CRM provided by connectors is that it is not intended for mailings. Your account will be banned for spam. Read more about WhatsApp bans in our article . Official connection Official integration of WhatsApp with CRM is suitable for support services and service messages of large companies. Outgoing messages are paid. . In 2019, the cost of 1 outgoing message is $ 0.



0477. Replying to a client's message within 24 hours is free. A huge plus of the official integration is that you will not be banned for sending messages. Business API provides WhatsApp integration with CRM only for medium and large businesses. Your company will need to be validated. The initial fee for purchasing WhatsApp integration with CRM will cost you approximately 200,000 rubles. Determine what features your business needs, what tasks you need to solve using WhatsApp integration with CRM. After compiling a list of tasks, carefully consider which integration features are of primary importance to you. Analyze and understand what exactly meets your requirements - a connector or an official API for integrating WhatsApp with CRM.