Chatbots: how to generate leads using them –
The chatbot in customer loyalty –
Do chatbots really generate engagement?
4. Integrate channels
Integrating with other channels increases the agility of service, in addition to allowing support to be personalized according to the customer's needs.
Digisac is a Digital PABX where you can integrate the main social networks in how to write philippine phone number one place, including Instagram, Facebook, WhatsApp, SMS, Reclame Aqui, Google My Business and Webchat.
A perfect solution for companies that receive several messages daily and need to organize these requests in one place, in addition to forwarding them to specific departments.
5. Personalize the service
Personalized service is useful in the customer loyalty process, and through Telegram you can use the customer's name during the conversation.
Read each user's message carefully to propose personalized solutions.
6. Monitor conversations
Whether through broadcast groups or individually, it is important to pay attention to conversations, this way you can ensure customer satisfaction and resolve problems more quickly.
Based on user dissatisfaction, encourage your team to develop practical measures to solve the problem.
Benefits of using Telegram for customer service
Instant Communication
From Digisac's chatbot or quick response functionality.
Quick replies is a feature where you save frequently asked customer questions and they are available next to the chat and linked to the departments that will use them.
The quantity is unlimited, meaning you can save as many as you want.
Whenever someone posts a frequently asked question, just select the answer and you're done.
Send files of different sizes
From photos, videos, documents, audio and screenshots.
Automation
Telegram is one of the few social networks that accept automation and support chatbots, that is, you can create yours through the platform, or connect Digisac's.
That is, you have two options for offering 24-hour customer service.
Security
If you protect your computer or cell phone, Telegram will take care that no attacker has access to your data through internet providers, not even routers.