Are you too?
In many areas, email has already replaced postal communication. Companies are often still somewhat hesitant when it comes to official documents such as application approvals, permits or contracts. However, communication by email can now be just as reliable and secure as communication by letter. Customers are generally open to digital communication, as digital solutions are already quite widespread in some areas, as shown by the widespread acceptance of electronic tickets and flight tickets over paper printouts. If the recipient gives their consent for electronic message transmission and the respective mailbox provider offers encrypted communication, there is in principle nothing to stop documents being sent to the customer by email.
E-mail can be used for general customer bolivia number dataset information (newsletters) as well as for 1:1 communication. With the help of service and transaction emails, the processes can then be automated to a large extent.
Of course, there are a few other possibilities where the use of email communication makes sense for utilities:
Newsletter with current information, rates and services
Occasion-related document dispatch (e.g. contract adjustments, forms and applications)
Transactional emails (such as order confirmations, order confirmations and invoices)
Service emails (e.g. for consultation or maintenance appointments, appointment requests, reminders – such as meter readings)
Automated, multi-stage campaigns – e.g. for events