Thanks to mobile messages, the debtor has access to the so-called m-business card, i.e. a message containing the details of the agent with whom he spoke (name and surname), case number and other necessary information.
The greatest power of mobile messages in russia virtual phone number debt collection lies in notifications and reminders: they can remind you of an approaching payment deadline and notify you of a lack of timely payment.
The development of technology means that SMS marketing in the financial industry is playing an increasingly important role. Mobile communication allows you to deliver information directly to the customer and build a relationship with them on terms that are beneficial to both parties. Additionally, time and money are saved for both the customer and the financial institution. Skillful use of mobile marketing allows you to gain an advantage over the competition and strengthens the positive image of the brand among customers; this is possible even in an industry as difficult in terms of image as debt collection.
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based on personalization. The debtor must feel that he is treated individually. In the life of every person there are situations that can lead to a lack of financial liquidity, so it is important that the approach to debtors results from their previous behavior; for example, if the debt is small or the delay is only a few days, a neutral reminder or notification about the payment status can be sent.
We would like to inform you that the payment due date was yesterday, i.e. 2.04.2016, has not been recorded. Please check and settle the amount due.
SMS messages can also be helpful to debtors, as they confirm repayment of liabilities or make it easier to check:
amount of debt;
account status;
amounts of debt;