Online customers have high expectations not just when it comes to parcel delivery but when it comes to returns too. If you want to be sure of meeting customer expectations, you should offer a range of options: an enclosed returns sticker, a downloadable option to print out, and a QR code for mobile returns. This allows customers to print out a label at the parcel locker or in the parcel store or to have one printed by the courier.
Extra tip: Many customers find mobile returns particularly easy and, as a result, an attractive option. The return parcel can be handed directly to the courier.
5. Make sure shipping is sustainable
More and more online customers are interested in lebanon telegram screening green shipping options such as DHL GoGreen. With programs like this, CO2 emissions produced during transportation are offset through investment in certified climate protection projects.
Extra tip: Tailor boxes and packaging material to the size of the product. Avoiding oversized packaging protects the environment and is appreciated by customers.
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Conclusion
The customer experience does not end when the order is placed. Seamless delivery is at least as important as a positive shopping experience. Customers reward satisfaction by returning to your online store. It’s therefore worth making full use of the options offered by your shipping partners so that you can cater to your customers’ service expectations, ensuring that they enjoy a perfect delivery experience.
You can find further information in the white paper “How to score big with perfect parcel delivery” (german).