Or you walk into a store to buy a gift, but have to wait in a long line because there is only one cashier. How does it make you feel? Frustrated, impatient, and more likely to abandon this brand and go somewhere else where things are quicker and easier.
According to research, 70% of customers are willing to abandon a brand after just one bad experience . Simply because they don't have the time or the desire to endure it . Modern customers don't just buy products, they buy "experiences.
" If you don't meet that expectation, there hong kong telegram data are plenty of competitors ready to take your place. 2. Why is seamless experience the "ultimate weapon"? 2.1. Good experience = Great increase in revenue A PwC survey found that 86% of customers are willing to pay more for better service.
That means a seamless shopping journey not only helps you retain customers, but also makes them willing to spend more. For example: Amazon's “1-Click Checkout” feature has increased checkout completion rates by up to 70% , helping them maintain their leading position in the online retail industry.
Starbucks, with its user-friendly mobile app that allows for quick ordering and payment, has increased app sales by more than 30% in just one year . 2.2. Improve brand reputation A seamless experience makes customers feel cared for and respected.