Don't worry There are no hard and fast rules here

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Worksheets are another invaluable tool for customer journey maps. They allow you to organize information so you don’t get overwhelmed — or confused.

Your worksheet can be organized however you want. For example, you can create a column for each touch point, then assign tasks, motivations, and objections or questions to each row.

Plan Your Customer Journey Map
Now you are ready to create a map. .

It may resemble an actual map, with roads representing the journey algeria phone number list between touchpoints. You can also create a flowchart , confetti chart, or whatever you want through process mapping software .

The important thing is to stay consistent. You can create multiple customer journey maps — one for each buyer persona — but you want them all to have the same format. Otherwise, you’re likely to get confused and mishandle the data.

6 Key Attributes to Keep in Mind for Effective Customer Journey Mapping
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We'll create our own customer journey map in a moment, but first, let's look at some of the most important things to keep in mind.

1. Use Your Customer's Perspective — Not Your Own
It’s tempting to think like a business owner when creating a customer journey map. After all, that’s who you are.

However, you need to think like a consumer. Put yourself in your customers’ shoes so you know how they behave, think, and make decisions.