Active listening as a business skill

[ayeshshiddika11]

It is the first step to building customer loyalty and selling more, for example, through cross-selling techniques or complementary products. However, like all social skills, listening requires three things: a willingness on our part, active training in different strategies, as well as constant practice .

Being willing to listen means putting aside all our thoughts, problems and moods that may distract us from paying attention to our interlocutor. It also means avoiding prejudices about the person or the circumstances that led us to have that conversation and finally isolating ourselves from noises or environments that impede the exercise of listening.

Although sometimes what is happening around us or our own personal situation (for example, not sleeping well) can divert our attention from listening, there are formulas such as clearing our mind or taking deep breaths before starting the conversation that can help us achieve our goal.

Training active listening not only to what is said to us but also to the non-verbal communication of our interlocutor and the environment of the conversation is possible through different italy phone data observation techniques or mnemonics that help us perceive, interpret and remember. To learn and practice them in detail, I recommend the following course from our private training catalogue: Interaction with clients. Active listening.

And obviously, the more you practice the active listening process with different people, the easier it will become and the better results you will get.

Active listening in digital and business spaces
Knowing how to listen does not only apply to meetings with potential clients. In fact, this is a continuous process that involves, for example, being attentive to followers who give their opinions through social networks, to salespeople or shop assistants in establishments or, why not, to suggestions for improvement or complaints from dissatisfied customers . Permanent active listening to different interlocutors will allow a better adaptation of our product, service and sales argument to a market or consumer profile, knowing how to give clear answers to doubts or complaints that may arise about the product and standing out from the offer of competitors.