I asked it common customer queries like

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Lyro instantly learns your company’s knowledge base so it can start resolving customer issues immediately, staying within the limits of your provided data set to minimize errors. It seamlessly directs the conversation to a human representative if it can’t answer a query.

When I looked into Lyro, I found its ability to instantly learn and use a company’s knowledge base particularly impressive. For small and medium businesses, this feature can make a huge difference in providing quick, accurate support without overburdening human teams.

Testing Tidio Lyro
When I tested Lyro, I focused on its ability to handle customer support tasks. , “How do I reset my account password?” and “What are your return policies?”

Lyro handled both questions effortlessly, providing benin phone number material accurate and well-structured responses. I also noticed that it asks follow-up questions to ensure customer satisfaction, which adds a nice human touch to the experience.

One standout feature was Lyro’s ability to escalate conversations when it couldn’t answer a query. For example, when I asked a question outside of its knowledge base, it flagged the issue and routed the conversation to a live customer service agent.

This ensures customers don’t hit a dead end, even if the bot doesn’t have all the answers.

Key Features
Instant Knowledge Base Integration. Quickly learns from your company’s data to resolve customer inquiries right away.
Personalized Customer Interactions. Provides human-like answers to FAQs and ensures customer satisfaction with follow-up questions.
Escalation to Human Agents. Seamlessly transfers conversations to live agents when encountering questions outside its scope.
Efficiency for SMBs. Helps small and medium businesses improve customer service while saving time and resources.

Free AI Chatbot Builder