What did I just want to do but forget? Have you really figured out what you're doing? Social editor's "daily" work tasks Below we have listed the Check List of tasks that Almighty editor must read and perform: 1. Monitor and respond to information from all social channels The social platform is an important channel for contacting fans, friends and even potential customers. It is also the image of the company and merchants. Community management is also the maintenance of customer relationships, and it is one of the important channels for tapping potential customers. From the past to the present, when customers encounter problems using merchant services, they most often turn to customer service and hope to get immediate answers.
Therefore, social platforms may receive a large influx of messages to be processed every day. If the editor cannot To achieve a quick and immediate reply, you must at least arrange a fixed time for replying every day, and develop the habit of waiting patiently among customers. In addition, the editor should pay attention to the fact that community management is an open discussion platform where netizens will discuss the brand and services of merchants. Therefore, it is necessary to monitor the messages venezuela mobile phone number list of all netizens at all times and respond immediately when encountering "crooked" messages. To stop and deal with it, you can use messages to gather energy and smoothly correct the "crooked building.
Tips: Third-party websites on the market provide services that allow merchants to collect information from all social channels in a unified manner, so that editors will never miss a single customer response, helping editors to operate more conveniently and efficiently. unified! 2. Assessment of the current situation of social platforms in group platform trends every day and record them into monthly reports, including interactions with friends on the community and various conversion rates; yesterday's statistics include: "The number of new friends or fans ", "Number of likes", "Number of shares", "Number of comments"; if it is a shopping website, you should also pay attention to: "number of purchases", "number of new members"; if it is a general content website, you should also pay attention to: "article views" Visitors", "website traffic", etc.