Automate Lead Qualification and Sales – You can automate your sales funnel with chatbots to pre-qualify leads and route them to the right team for further training. The ability to instantly engage customers increases your lead generation and conversion rates.
Reduce customer churn. Customer retention is the most reliable way to reduce churn and, as a result, increase sales. With chatbots, you can further improve your engagement strategy and retain customers.
Examples of using a chatbot
Chatbots are serving as a catalyst for increased productivity in various aspects of business and industries. Here are examples of how customers are getting the most out of conversational chatbots.
Source: Drift
Customer service
According to Business Insider reports, 67% of consumers worldwide have interacted with chatbots for support requests. Customer service is one of the key areas of business where chatbots are making a big difference. They can help companies reduce costs and improve their key performance indicators.
The main use cases for chatbots for customer support are:
On-site support – today’s customers expect a gambling data china phone number in real time. Companies are implementing chatbot technology to ensure fast interaction with customers.
Automated support: Having a bot to handle frequently asked questions in apps increases user engagement. This allows companies to send notifications to keep customers informed about updates and other useful information.
Sales
Lead generation is a critical function for any business. With chatbots, you can pre-qualify potential customers and automate your sales funnel. You can do this by sending leads directly to your CRM or by passing them on to sales managers to help them make a purchase.
The main use cases for sales funnel bots are:
Audience segmentation – bots allow you to determine the interests of visitors and buyers of a product or service. Based on this, you can segment your target audience.
Lead pre-qualification – bots programmed with a pre-defined sales questionnaire convert your website visitors into leads. Then forward them to the next level of the sales funnel.
Orders – bots help to make appointments, select products, place orders or order additional services.