With a competent development of a communication

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Therefore, the key factor in achieving success here is the quality of services, in simple words, service. By competently building communication with the client, you can achieve his favor and loyalty. In achieving this goal, you have to perform many typical tasks that today can be assigned to digital technologies. We suggest getting acquainted with examples of such tools and the possibilities of their use in fitness clubs in Russia. Read also: « Implementation of a customer information service at resource supplying enterprises in Russia » Voice robot A virtual automated manager, represented by a voice robot, can work in a fitness club. scenario and the use of pre-recorded phrases of the speaker, it is possible to reach a level where clients do not even realize that they are talking to a robot. This explains the popularity of robotic calls for fitness clubs and sports centers.



The voice robot becomes a real virtual belgium phone number list assistant, helps to solve the problem of "sleeping" clients, because it can quickly call any client base, tell about a new promotion, answer questions that arise, find and transfer to the sales department clients who are already ready to buy a subscription. Thanks to robotic calls, the manager receives only "warm" clients and does not waste time on routine tasks. The voice robot will call the database in a few hours, while a real employee will need several weeks to do this. Good to know: incoming calls can also be robotic. You can inform the client about an upcoming training session, about the approaching expiration of the subscription, about the nearest seminars with famous trainers and other events in fitness clubs in Russia. SMS messaging capabilities for fitness centers The importance of SMS mailings for fitness clubs is very high, since messages sent to subscribers from the institution's database help to retain and expand the circle of regular visitors.



Simple SMS help to ensure conditions for the most productive use of the fitness club halls and instructors' time. The messages can report the following: talk about promotions, discounts and competitions for clients; offer a personal discount; invite to various sporting events, conferences and just meetings; remind you about the upcoming expiration of your subscription; inform about the emergence of new training areas, massage, sauna, and master classes; attract clients who, for some reason, have stopped visiting the club (you can offer a limited-time discount). afc1551900d882ad3088acb5bbbf8193.png PUSH notifications in mobile application For a modern fitness center, it has become almost mandatory to have a mobile application, where clients can independently perform most actions: from signing up for training to paying for subscriptions and tracking their progress. For the club, the application is the main communication tool through free PUSH notifications. Their advantage is the fact that the notification will not get lost among work and parent chats, educational and other channels in messengers.