As a rule, the business in the field of additional education for children has a pronounced seasonality. The schedule of clubs coincides with the school schedule, so in the summer there is a natural decline in demand. This is exactly the situation observed by our client - the network of clubs for young engineers "Tesla".
To optimize the work of the sales department in the summer, it was decided to implement a voice assistant. Having considered various options, the network management chose the product from MCN Telecom. Details of the cooperation are below in the case.
Client Features
The Tesla Young Engineers Club has been organizing additional hong-kong phone number data education in the field of robotics and programming for over 10 years. During classes, children assemble real robots from electronic components using real tools and measuring devices; older children, taking the SENIOR Robotics course, in addition to assembling robots, receive career guidance.
The club takes seriously not only the quality of educational programs, but also customer service. Long-term cooperation with the telecom operator and software developer MCN Telecom allows us to provide a high level of service - and develop it with the help of new technologies.
Finding a solution
The connection of the voice robot was preceded by the fact that the sales department initially set up call recording through the integration of the CRM system with MCN Telecom IP telephony. According to the general director of the club chain, Kirill Savin, the company was completely satisfied with the cost and quality of the integration.
After some time, the client asked to design a smart voice robot that could take over some of the routine work of the sales department. There was a little over a month left until summer, when the call flow is minimal, the constant presence of sales managers is not required and they can be successfully replaced by a smart assistant.