Evaluation of the overall quality

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So, if the experience matches the expectations associated with the number of stars, the guest feels satisfied, but if it falls short of expectations, he may feel disappointed, regardless of the actual quality of the hotel. The role of mystery shopper in hotel rating criteria Hotel classification by stars Guest experience plays an important role in classifying hotels and determining the quality of their services. Here comes the role of the mystery shopper as an effective tool to ensure compliance with the required standards. The mystery shopper is a person appointed by hotel authorities or evaluation companies to secretly test the hotel, without the employees being aware of it.


The role of the mystery shopper is as follows: First: of dentist database services A mystery shopper evaluates all aspects of a hotel, from the moment you book to the moment you check out. Their evaluation usually begins with interactions with the reception staff, including measuring the speed and efficiency of the check-in process, the professionalism of the staff, and the friendliness of the staff. The mystery shopper evaluates the cleanliness of rooms and public facilities, the speed of response to requests, the quality of food in restaurants, along with other elements such as comfort and convenience provided to guests.


It is necessary that the evaluation be in line with the 2024 hotel classification standards, and this is what Future Vision Company, the best mystery shopper services company in Saudi Arabia, provides. Contact the company now and learn about all the services the company provides in this field. Request your free consultation Second: Complaint handling test One of the important things that a mystery shopper does is to evaluate how small problems are handled, or submit simple complaints to test how the hotel handles them, and the speed of response to the complaints submitted. The way the staff react to these issues reflects the professionalism and concern of the hotel management for customer service, and the speed of resolving the issue and the guest’s satisfaction with the solutions provided have a direct impact on the final evaluation.