BPM Keys to Successful Technology Implementation

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Whether it’s a full-scale ERP implementation or citizen developed bots, technology implementations require extensive investments. These investments include the hidden expenses of time by employees for training, customization, and the ever-challenging buy-in and adoption.

So, for something so resource intensive, organizations need to get their technology implementations right the first time.

This means that organizations need to leverage a systematic approach to implement technologies that goes beyond feature requirements. Even the best technology won’t deliver desired benefits without also considering governance and foundational process management activities (e.g., process design).

Hence supporting technology implementations is one way denmark mobile numbers list process teams can support business goals and improvements. In fact, almost half of process teams (49%) already support technology implementations through their analysis, design, and people skills.

The Intersection of Process and Technology

Organizations will also often implement new technologies with the goal of improving performance or scaling resources. This ultimately requires balanced collaboration between these three key stakeholders:

IT—provides the technical skills and systems to ensure that solutions are best fit for the organization’s needs. Responsibilities include vendor assessments, system development, maintenance and integration, and security management.
Process management—provides process expertise, change management methodologies, and facilitation and scoping skills. Responsibilities include managing the improvement opportunities pipeline, project scope development, and process documentation and/or re-engineering, and hand off back to the business.
The business—provides subject matter expertise and change champions. Responsibilities include expertise on the problem and business needs, and ownership and adoption of the solution.