Here you can work in several directions at once

[nusaiba125]

Call center connection


with current requests/clients - provide better service and support, inform about new arrivals and promotions, conduct marketing research and surveys.
attract new clients - work with client bases, selling our product.
You can connect the call center:

By ourselves, within the company. The advantage is full-fledged employees of the company who know the product and business processes. The longer they work, the more professional they become. The main georgia consumer email list nuance: an additional budget for organizing and maintaining the team.

Outsourcing of personnel allows you to relieve yourself of the organization of the process and save the budget if the need for a call center is temporary, for example, to work with a specific database or due to high seasonal demand. But in any case, you will need:
A well-thought-out script that takes into account the maximum number of scenarios.
Additional product training and training to work according to the approved script.
Strict control: listening to calls, adjusting scripts.

This cycle can be repeated several times until you are completely satisfied with the result. We encountered a situation where the task of call center specialists was to invite potential clients of the company to attend an upcoming conference. As a result, it turned out to be labor-intensive: training specialists, monitoring the process and collecting statistics on the completed calls. But at the same time, the effectiveness of the tool can be very high with the right approach due to personalized communication.


1199_5.gifA fragment of a real script. It should take into account all the nuances that may arise: answers to the interlocutor's questions, additional information about the products, processing of negativity, etc. An example of a table with the results of a call