How to avoid this

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nusaiba125
Posts: 687
Joined: Sat Dec 21, 2024 3:36 am

How to avoid this

Post by nusaiba125 »

Using scripts for complex queries . B2B clients often ask technically complex profile questions, and regular chatbots in such a situation can be “confused”.
:

Implement automatic recognition of keywords and phrases . Train the chatbot to understand and interpret complex technical queries. For example, when a customer asks about the compatibility of equipment greece consumer email list with a certain system, the bot can provide detailed technical documentation or provide links to relevant resources;
use step-by-step scenarios . Sometimes customers need to perform a series of actions to find and receive a solution to their problem. In this case, a chatbot can offer detailed step-by-step instructions, ensuring that the user does not get confused and insuring him in the process;
Don't forget to set up the transfer of complex requests to the manager . If the bot understands that the request is beyond its competence, it should correctly and promptly transfer the conversation to a person. Ideally, together with the collected data, so that the specialist can quickly get to the heart of the problem.

As in this case:


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Image from the author's archive


Example : A company that sells and rents industrial equipment could create a chatbot that would assist engineers on the customer side. For example, if an engineer asks about integration options with existing systems, the bot would recognize the request and provide full guidance, and if necessary, connect a company specialist.
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