Sven Sester : Despite all the preparation, experience and technology, telephone acquisition is often associated with rejection. How do you deal with this yourself and what do you say to your seminar participants?
Angelika Eder : The markets are now largely saturated in many areas and you are right, a "no" is the default in telephone acquisition. But I have to realise that this "no" is not directed against me, it simply means that there is no need at the moment. Nobody is waiting for us. That is why you have to develop a certain peace of mind over time.
Sven Sester : Does that mean that the chances of closing a deal in the first phone call are comparatively low?
Angelika Eder : That certainly depends on the product and I can best evaluate it for my industry. I specialize in selling consulting, coaching and training. And to be honest, the chances of me selling a two-day seminar on the first call are less than 1:1,000. I have done it cameroon telegram screening before, but it is the absolute exception.
Angelika Eder : This is where persistence and, above all, a systematic approach come into play. One of the aspects for which I not only use the CentralStationCRM software myself , but also recommend it to my participants again and again. It's about asking the customer the right questions and then carefully documenting the answers. When did the customer say the topic was relevant again? When would there be budget available again? Which topics could be relevant? This is the only way to set the right follow-up items and not start from scratch every time, but get off to a good start. Even so, it can still take 15 calls before a successful sale is made.