Customers like to know that you care about the experiences they had with your product.
[Name], help other sleep-deprived parents by leaving a review
Loox tip: Mentioning the order number in the email subject leads to higher open-rates, as it immediately reminds customers about the purchase they made on your store.
With review requests, timing is crucial. Send it too soon and create a frustrating experience for your customers. Wait too long and risk missing out on the initial excitement of using a new product – the stuff spectacular reviews are made of.
There is no easier way to frustrate your customer than sending a review request when the product hasn’t even arrived yet. So make sure to time your review requests according to your shipping and handling times. Calculate your average delivery time, add a safety margin and additional 4-5 days to find the right timing for your store. This way the customer has plenty of time to try out the product and leave a review.
If your delivery estonia telegram screening times vary a lot between individual orders, it is best to rely on a solution that can automate review requests based on actual delivery time for each customer. That is why we offer delivery-based scheduling here at Loox, to make sure that our merchants get the timing just right to capture all that customer happiness.
Loox tip: Scheduling review requests based on actual delivery dates is the most accurate way to make sure your customers get the review request exactly when you want them to.
Step 6: Ask again by scheduling reminder emails
Sometimes, your initial request will catch the customer at the a less than ideal time and there’s simply nothing that you can do about it. It doesn’t mean that the customer is not interested in leaving a review. That is why review request reminders typically generate 30% more reviews.
With Loox, you can easily turn on review request reminders, which are “second-attempt” emails sent seven days after the initial email. Don’t forget to customize the reminder email’s subject and body.